Frequently Asked Questions (FAQ)
1. How can I place an order? To place an order, simply browse our selection of perfumes, select the products you wish to purchase, and proceed to checkout. Follow the prompts to enter your shipping and payment information, and confirm your order.
2. What payment methods do you accept? We accept payment via credit/debit card (Visa, Mastercard, American Express) as well as other secure payment methods such as PayPal.
3. How long will it take to receive my order? Orders are typically processed within 1-3 business days. Once shipped, delivery times vary depending on your location and the shipping method selected at checkout. Please refer to our Delivery & Shipping Policy for more information.
4. Do you offer international shipping? Yes, we offer international shipping to select countries. Please refer to our Delivery & Shipping Policy for a list of supported countries and additional information.
5. What is your return policy? We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please refer to our Return Policy for instructions on how to return your items for a refund or exchange.
6. Are your products authentic? Yes, we guarantee that all of our products are 100% authentic. We source our perfumes directly from reputable manufacturers and distributors.
7. Do you offer gift wrapping services? Yes, we offer gift wrapping services for an additional fee. During checkout, you will have the option to add gift wrapping to your order.
8. How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your delivery.
9. What should I do if my order arrives damaged or incomplete? If your order arrives damaged or incomplete, please contact our customer service team as soon as possible so that we can assist you in resolving the issue.
10. How can I contact customer support? If you have any further questions or need assistance, please don’t hesitate to contact our customer support team at info@creativesmell.com